Customer service

Respond to customer inquiries through various channels (calls, emails, live chat) in a timely and accurate manner. Conduct outbound calls and tele-sales […]

Based on the user service journey, cluster and define user inbound scenarios, and develop service strategies from intelligent to manual for these […]

Customer Experience Monitoring and Insight Analysis: Establish a service experience indicator system ， combine qualitative and quantitative analysis, and explore the root […]